Drucker, in this series of wide ranging essays, postulates two things:
1. the future is being made by totally anonymous people
2. change is opportunity
His aim for this book is to provide knowledge, insight, foresight and competence. Plus create vision.
One of his chapters is on white-collar productivity. He posits three measurements for this class of productivity:
1. length of time taken to bring product out of development into the market
2. the number of new products and services introduced to the market in a given period
3. number of supporting staff, including levels of management, for a given output
The comparison is with blue-collar organisations. Blue-collar output is roughly proportional to the number of staff, whereas white-collar output can/should be inversely proportional.
Other thoughts sprinkled throughout the book are:
– information-based organisations rest on responsibility
– modern leadership is one that respects performance, but requires self-discipline & upward responsibility
– innovation requires backing people, rather than the projects (especially early in the life of the innovation)
For me, this collection of Drucker’s thoughts is mostly of informational value. However, the insights into white-collar productivity (ie, IT) are most relevant. The basic implication is that as time goes on, IT staff should be able to handle more systems (with the assumption that existing systems become more efficient & effective).
IT Considerations 
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